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Business Interpersonal Communication Skills Simulation
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»Business Interpersonal Communication Skills

Duration : --- spacer Status : Active
Created date : Sat, 08/29/2009 - 23:58   Last modified date : Sat, 08/29/2009 - 23:58
Course owner : Myenzone Admin   Highlighted : No
Type : Individual      
Rating : 0
Instructor : ----
References : Not available
Tags : Communication
Topics covered :
  • using effective communication strategies during a project meeting.
  • handling customer complaints effectively using the PLEASE technique.
  • practicing the most appropriate persuasion technique to communicate effectively with senior managers.
  • understanding and effectively applying the communication process.
  • applying effective listening skills including levels and types.
  • interpreting static and dynamic body language.
  • practicing assertive communication when appropriate.
  • communicating effectively with different social styles, communication styles, and communication preferences.
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    Credits : Not available
    Short description :

    The simulation is based on the SkillSoft series "Business Interpersonal Communication Skills" and contains links to the following SkillSoft courses: comm_02_a01_bs_enus, comm_02_a02_bs_enus, comm_02_a03_bs_enus, and comm_02_a04_bs_enus.
    Description :

    Effective communication is a critical skill in today's business environment. People are expected to communicate with colleagues, customers, and management. To do this, employees need to understand the strategies and techniques that are essential for effective interpersonal communication in business. You are an account manager for Ottantoto, an electronics company. Ottantoto has partnered with Jackie's Department Store to create a line of products for the hip, price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However, asking for help, project meetings, and customer complaints will get in the way. The simulation is based on the SkillSoft series "Business Interpersonal Communication Skills" and contains links to the following SkillSoft courses: comm_02_a01_bs_enus, comm_02_a02_bs_enus, comm_02_a03_bs_enus, and comm_02_a04_bs_enus.

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