FAQ

Welcome to the myenzone FAQ. In conjunction with this FAQ we strongly emphasis you take the tour.

Table of Contents
For your convenience, we have tried to break the FAQ out into multiple sections consisting of the following topics:

  • Support Question – do you want to know about your browser settings and other necessary information which is needed for taking the courses on myenzone?
  • Registration – you think you want to know about the registration process, creating your account?
  • Purchasing and e-Commerce – How to use our e-Commerce engine to purchase subscriptions, Labs, projects and other learning objects?
  • Product and Services – How to search and navigate to our product catalogue?
  • Collaboration –Do you want to know more about our collaboration features?
  • Access courses – Do you want to know how you can launch the courses that you have purchased?
  • Learning Paths – Do you want to know more about learning paths and how you can customize them?
First few recommended steps after free account creation
1- Change your password. If you have logged in using the temporary password, Please go to My Dashboard à My Account and enter a new password and other mandatory profile information.
2-   Access free books – You can go to my dashboard à My Books collection à Access books for free access trial access of the books.
3- Enroll in a trial subscription. The best way to experience myenzone is with a FREE 7 day trial subscription. Go to home à Click on the right trial button in the trial box.
4- Go to My Dashboard. Go to MyDashboard à learning objects to see the sample courses à enroll and attend. Go to My Books collection to see your online books.
5-  Catalog. Please visit our catalog to see all our offerings for purchase and trial.
6- Feedback.We will appreciate your feedback at info@myenzone.com

Support Questions

 

For any question or concern please contact us at support@myenzone.com with your question and we would get back to you within 24 hours.
What are the client requirements to run courses from myenzone
There is no special client installation required and most standard browsers with Java should be able to run our courses without any problem. Here are few things to check. For more detailed requirement, please go to the end of this document.
PC/Mac with Audio Playback
JVM Support browser..IE, Mozilla or Mac.
Disable pop-up blocker
I am unable to login.
In most cases you must be entering a wrong emailid or password. Please click on “Request new password” to receive a new password. If you do not rememebr your account name, please check back the registration email that you would have received. If this does not help, please email support@myenzone.com
I get logeed out as I move from one web page to another.
Sometimes browser cache creates this problem. Please go to internet options and clear cache. This should allow you to login.
 I created my account but I did not get the login information.
You mail client might have sent the information to the SPAM folder. Please look for email from myenzone.

FAQ/Registration

I created my account but I did not get the login information.
You mail client might have sent the information to the SPAM folder. Please look for email from myenzone.
I registered for a free account but I do not see any courses in my dashboard.
As of now we do not have any free courses to offer. You would need to either buy the subscription or take a 7-Day trial, it is really easy and Free!. Please visit our Tour and Click on registration and Catalog for more details. 

 

FAQ/Purchasing and e-Commerce

Do I have to create a paypal account to buy your subscription.
No. If you want to use your credit card, you can simply provide those details and purchase the item. Paypal may ask you to enter your emailid but that is a temporary information to keep record of the transaction.
Do I have have to use Paypal? Can I use other methods of payment.
We offer credit card payment service using Paypal. We are happy to make other methods of payment for you, please contact us at sales@myenzone.com
Can I purchase more one user subscription license for my organization?
Yes. Please send us an email at sales@myenzone.com and we will work with you within 24 hours.
How can I buy only the books subscription?

If you would like to buy only the online books, you can go to the catalog and click on various books collection that we sell. Please note that all books collections are not sold separately 

FAQ/Product and Services

What products and services are offered by myenzone?
We offer a wide range of learning content in the form of libraries. We are also working on projects, Labs, tutorials, virtual classes and seminar solutions. For more details, I will recommend to watch first 5 minutes of our tour. Click on the tour at the top of the page.

FAQ/Collaboration

How can I would with other learners?
Myenzone offers a wide range of collaboration features like Buddy system, forums, chat, wiki, blogs and digital notebooks.
We are currently working on some of these features and community features and we will provide more details on this by 1st week of July.
You are welcome to try current features and provide feedback. 

FAQ/Access courses

I have purchased a subscription but when I launch a course, it is giving error.
Answer. Most of these errors are due to browser setup issues. Please check your browser settings as given in the beginning of this document.
When I click on the course, it takes 1 min and still does not load the course.
Sometimes course loading can take up to 30 seconds due to the size of the course. If the course is not launching even in 1 minute, please send an email to support@myenzone.com.
When I play the course, I get following error.
This error might occur, if you launch the course the second time. Please close your course browsers and go back to myenzone (My dashboard).
 
I do not see any images when I am running the course.
This would be most likely due to local setup. Please make sure that the browser is setup correctly by reviewing the requirements earlier in this document. Please contact us if it does not get resolved.

FAQ/Learning Paths

 

I want to buy a specific learning path. How can I buy that.
Learning path is a collection of learning object to guide learner on a topic or role. These learning paths are available at no cost to the paid subscriber. Please buy the subscription on that topic and you will automatically get access to the learning paths.
 
Detailed browser requirements to run courses.

Hardware
Minimum Requirements
§     Minimum Pentium 400 MHz CPU required to support audio playback (Pentium 4 recommended)
§     Minimum 128 MB or higher recommended (minimum 256 MB for a Macintosh)
§     Network connection to the web server via a web browser
§     Minimum video resolution of 800x600, with 16-bit color (1024x768 recommended)
§     Minimum machine requirements for Macintosh is G3
Connection Speeds
§     Minimum 28.8 connection speed required for most products; 56k or high speed Internet access recommended for online play.
Operating Systems
Microsoft Windows™
§     32-bit Microsoft Windows operating system
§     NT 4.0, 2000, or XP (including Service Pack 2)
§     Microsoft Vista™ Ultimate Edition, Business Edition & Home Edition
SuSELinux™
§     9.0, 9.1
§     10.1, 10.2
Macintosh OS X™
§     10.4
Supported Browsers
Microsoft Internet Explorer™
§     5.5 - 6.0
§     7.0 (with JRE 6 on XP, Vista)
Netscape Navigator™
§     7.0, 7.1, 7.2
§     8.0, 8.1
Mozilla™
§     1.6
with Microsoft Windows 2000, XP, and SuSE Linux 9.0 only
§     1.7
with Microsoft Windows 2000, XP, and SuSE Linux 9.1 only
§     1.7
with Microsoft Windows 2000, XP; SuSE Linux 9.0 and SuSE Linux 9.1
§     1.7.2 and higher
with SuSE 10.2
Mozilla Firefox™
§     1.0, 1.5
with Microsoft Windows 2000 and SuSE Linux 9.1 only
§     1.0, 1.5
with Windows 2000, Windows XP, XP SP2; SuSE Linux 9.0 and SuSE Linux 9.1
§     2.0.0.5
§     1.0 and higher
with SuSE 10.2
Safari™
§     2.0 or higher
with Macintosh OS X 10.4 only
Recommended Browser Settings
§     Enable browser caching
§     Enable Active Scripting and Scripting of Java Applets
§     Support JavaScript 1.0 and Java 1.0.2
§     Support .ZIP, .JAR, or .CAB Java Applets
§     Recommended: Enable Java Console
§     Requires cookies on a content-only installation when not used with an LMS
§     A browser enabled with a pop-up blocker (or similar window blocking tool) may interfere with the launch of the Job Aids, NASBA, Help, and SkillBriefs windows from the SkillSoft Course Player. If this occurs, SkillSoft recommends you set the blocking tool to "Always allow" for SkillSoft (e.g. sites ending in .skillport.com) or for the site from which you access courseware. An additional technique is to use the CTRL or SHIFT key when selecting the link from the Player. If both of these fail, SkillSoft recommends disabling the blocking tool during course play and re-enabling it after completing your play session. For Netscape 8.1: Make sure that the pop-up blocker is turned off and tab browsing is disabled.
Plug-ins (minimum requirements)
§     Flash 4.0 through 8.x (Mozilla 1.6 and 1.7.2 require Flash 7.0 r19 and r25 or higher, respectively).
§     Flash 6.0 and higher (Mozilla 1.6 and 1.7.2 require Flash 7.0 r19 and r25 or higher, respectively). Flash 8.0+ with MAC with SCP 7.0 to play narrated content.
§     Shockwave 8.0 - 10.0.
Note: Not all content needs to use Shockwave. Only older, non-repurposed and ANS courses require Shockwave.
 
JVM and JRE Support
Microsoft JVM
§     with Microsoft Internet Explorer 5.5 - 7.0
Sun JRE (with installed JVM)
§     1.3.1_02 to 5.0_11
with Internet Explorer 5.5 & 6.0
§     1.4.0_01 to 5.0_11
with Netscape 7.0 - 7.02
§     1.4.0_03 to 5.0_11
with Netscape 7.1 - 7.2, Mozilla 1.6
§     1.4.2_05 to 5.0_11
with Firefox 1.0, 2.0; Mozilla 1.7
§     1.4.2_05 - 5.0_11
With Netscape 8.0 - 8.1, Firefox 1.0, 1.5, 2.0; Mozilla 1.7
§     1.4.0_03 - 5_06
With Mozilla 1.6 on SuSE Linux
§     1.4.2_05 - 5_06
with Firefox 1.0, 2.0; Mozilla 1.7 on SuSE Linux
§     6.0
§     6.0_02
§     6.0
with Internet Explorer 7.0 on XP, Vista
MAC JRE
§     1.4.2_09 to 5.0_06
with Safari 2.0 or higher, on Mac OS X 10.4
All new product releases will support the latest fully released versions of the Sun JRE .